Queue management system
Electronic customer management systems help to change and improve the quality of service.
If necessary, allow you to organize a record of visitors at the reception by time and date. Electronic queuing systems make it possible to optimize the service or develop new methods on the basis of the data obtained in the process of work, as well as to promptly make adjustments.
The consequence of the use of electronic queuing systems is an improvement in the overall service climate and a higher rate of operation of the institution personnel.
The electronic queue system differs from the “customer call” system in that it allows you to enter a flexible customizable client flow control algorithm, keep records and statistics of the operators and the intensity of the flow, which allows you to effectively plan the load on the operators, and also use information boards to display advertising information.
In addition, the system has functions for managing the settings of the system and its executive modules. This type of system can be attributed to on-line systems operating and controlled in real time.
· Operational halls of banks
· Payment centers of insurance companies
· Client centers of mobile operators
· Cellular and stationary operators
· Public institutions (for example, tax and registration services, embassies and consular offices)
· Pension funds
· Medical centers
· Tourist companies
· Visa centers
· Car dealerships
· Notary and law firms
· Air and railway tickets
Operating rooms of liaison offices